Privacy policy

Effective Date: June 11, 2025

Pharmaxa Labs, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.phenocal.com.

By using our site, you consent to the practices described in this Privacy Policy, including those specific to applicable privacy laws in the United States and the European Union.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identifiers: Name, email address, phone number, shipping/billing address
  • Commercial Information: Products purchased or considered, purchasing or consuming histories
  • Internet Activity: IP address, browser type, pages visited, time spent on pages, referring/exit pages
  • Device Information: Type of device, operating system, unique device identifiers
  • Location Data: Approximate geolocation based on IP address

We do not knowingly collect data from children under 16.

2. How We Collect Information

We collect your information when you:

  • Make a purchase
  • Sign up for newsletters or marketing communications
  • Contact us through forms or support
  • Use our website (via cookies and analytics tools—see Section 5)

3. How We Use Your Information

We may use your personal information to:

  • Process transactions and provide customer support
  • Send transactional and marketing communications (with consent where required)
  • Analyze website performance and improve our offerings
  • Personalize content and product suggestions
  • Display targeted advertisements through platforms such as Microsoft Ads and Google Ads
  • Comply with legal obligations

4. Sharing Your Information

We may share your information with:

  • Service Providers: Payment processors, shipping partners, IT/hosting providers, analytics tools
  • Advertising Platforms: Microsoft Ads, Google Ads, and other marketing services
  • Legal and Regulatory Authorities: Where required by law or to protect rights

We do not sell your personal information. However, we may share certain data with advertising partners that could be classified as a "sale" or "sharing" under some laws like the CCPA/CPRA.

5. Use of Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Measure ad performance
  • Understand user behavior across sessions and devices

Tools used:

  • Microsoft Universal Event Tracking (UET)
  • Google Analytics

You can control cookies via your browser settings or opt out via:

  • https://youradchoices.com/
  • https://optout.networkadvertising.org/

6. Your Privacy Rights

Depending on your location, you may have the following rights:

For Residents of California, Virginia, Colorado, Connecticut, and Utah:

  • Know what personal information we collect, use, disclose, and share
  • Request access to or deletion of your data
  • Opt out of the sale or sharing of personal data
  • Correct inaccurate information (where applicable)
  • Limit the use of sensitive personal information (where applicable)

To exercise these rights, contact us at admin@phenocal.com or submit a request via our website.

We will verify your identity before processing your request. You may use an authorized agent to make requests on your behalf.

For European Union/EEA Residents (under GDPR):

  • Access, correct, or delete your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

Our legal basis for processing your data under GDPR includes:

  • Performance of a contract
  • Legal obligations
  • Legitimate interests
  • Your consent

If you are located in the EU, Pharmaxa Labs may act as a data controller under GDPR.

7. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy, or as required by applicable law (e.g., tax or accounting requirements).

8. Data Security

We use appropriate technical and organizational safeguards to protect your personal information. While we strive for the highest level of security, no method of data transmission or storage is 100% secure.

9. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the U.S. or other jurisdictions. We implement safeguards (such as Standard Contractual Clauses under GDPR) to protect your information in accordance with applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the 'Effective Date' and, where appropriate, providing additional notice (such as a banner or email).

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Pharmaxa Labs, LLC
Email: admin@phenocal.com
Website: https://www.phenocal.com