Shipping policy

Shipping Policy – Phenocal

At Phenocal, we’re committed to delivering your weight-management supplements quickly, securely, and reliably. All orders are professionally processed and shipped through our trusted fulfillment partner, iHealth Fulfillment, to ensure fast and accurate delivery.

Order Processing

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Orders placed on weekends or holidays will ship the next business day.

  • During peak promotional periods (Holiday Sales, Black Friday, etc.), processing times may be slightly longer.

A shipping confirmation email with a tracking number will be sent immediately after your order ships.

Where We Ship

Phenocal ships throughout the United States and to select international destinations.

We Ship To:

United States

  • All U.S. states

  • U.S. territories (including Puerto Rico, Guam, U.S. Virgin Islands, etc.)

  • P.O. Boxes

  • APO/FPO military addresses

  • Residential and commercial addresses

International

  • Canada

  • Australia

  • New Zealand

  • United Kingdom

These locations are fully supported through iHealth Fulfillment and our international carrier partners.

We Do Not Ship To:

  • Countries outside the United States, Canada, Australia, New Zealand, and the United Kingdom

  • Locations where customs restrictions or carrier limitations prevent safe delivery

Shipping Rates

Shipping rates are calculated at checkout and vary based on:

  • Destination

  • Package weight and size

  • Any available shipping promotions

If a free-shipping offer is active, it will appear during checkout.

Estimated Delivery Times

Delivery times begin after your order has shipped.

Domestic (USA):

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days (if available)

International:

  • Canada & United Kingdom: 7–14 business days

  • Australia & New Zealand: 10–20 business days

International delivery times may vary due to customs clearance, local carrier delays, and seasonal volume.

Tracking Your Order

Once your order ships, you will receive an email containing your tracking number.
International tracking updates may vary depending on local postal networks and customs processes.

If your tracking does not update within 48 hours, please allow additional time—especially during holiday seasons—before contacting support.

Address Accuracy & Delivery Issues

Please ensure your shipping address is accurate before submitting your order.

Phenocal is not responsible for:

  • Delays caused by incorrect or incomplete shipping information

  • Packages marked as “delivered” but not received

  • Lost or stolen packages after carrier delivery

If an order is returned due to an address issue, reshipping fees may apply.

International Duties & Taxes

For shipments outside the United States:

  • Duties, taxes, import fees, or customs charges may apply depending on your country.

  • These charges are determined by your local customs authority and are the responsibility of the customer.

  • Customs processing may extend delivery timelines beyond the estimated windows.

We recommend reviewing your country’s import guidelines before ordering.

Lost or Delayed Shipments

If your shipment appears lost or significantly delayed:

  1. Check your tracking information for updates.

  2. Contact the carrier for additional details.

  3. If further assistance is required, reach out to our support team and we will initiate an investigation.

We work closely with iHealth Fulfillment and our international carrier partners to resolve eligible delivery issues.

Damaged Packages

If your package arrives damaged:

  1. Take clear photos of the shipping box and damaged items.

  2. Contact us within 48 hours of delivery.

  3. We will arrange a replacement or provide an appropriate resolution.

Customer Support

Our team is here to help with shipping questions or order updates.

Email: support@phenocal.com
Hours: Monday–Friday, 9 AM – 5 PM (EST)